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Privacy Policy

ACROSS Te Kotahitanga o te Wairua is committed to protecting your privacy and keeping your personal information safe. This policy outlines how we collect, use, store, and protect the information you share with us.



What Information We Collect

We may collect personal information from you when you:

  • Access our services or programmes

  • Contact us by phone, email, or through our website

  • Make a referral or are referred to us

  • Donate or sign up for our regular giving programme

  • Apply for a job or volunteer with us

  • Subscribe to updates or newsletters

This information may include your name, contact details, health or family information (where relevant for support services), donation details, and any communication history with us.



How We Use Your Information

We use the information you provide to:

  • Deliver our services and support you or your whānau

  • Communicate with you about your support or referral

  • Respond to enquiries, feedback or complaints

  • Process donations and issue receipts

  • Report anonymously on our impact (e.g., in funding applications or reports)

  • Meet our legal, ethical, and funding responsibilities



Who Can See Your Information

Your information is kept confidential and is only accessed by authorised staff members who need it to support you or carry out administrative tasks.

We may share your information:

  • With other services or professionals, but only with your consent

  • If required by law (e.g., in a situation where someone is at serious risk of harm)

We do not sell or trade your information.



How We Store and Protect Your Data

We take all reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes using secure systems and maintaining strong internal privacy practices.

If we no longer need your information, we will safely dispose of it according to our data retention policy.



Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask for corrections if it’s wrong or outdated.

To make a request, please contact us at: 📧 [insert your privacy email here][insert phone number]Or write to us at: [postal address]



Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we work. The most recent version will always be available on our website.

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