Q Will the things I tell a social worker or counsellor be kept confidential?
A All information you tell us is kept confidential, there may be
special exceptions to this which staff will explain to you when they meet you.
Q What happens to the information I give staff at ACROSS?
A We ask people when they see a social worker to sign a consent authorising us to get
information from other services you have had dealings with if we think it would be helpful
for us to have. We can not get this information without your consent.
Q What happens if I don’t like something ACROSS does or if I have a complaint?
A ACROSS has a procedure for dealing with complaints and you can ask staff to see this, usually
we will ask people to try and sort out any problems with staff involved and if that is not possible,
with their supervisor.
Q Can I make comments or give feedback about ACROSS?
A ACROSS has a questionnaire that people can complete giving their feedback about the service
they received.
